Hotelmate Privacy Policy
This Privacy Policy explains how Hotelmate collects, uses, stores, and protects personal data when you use our websites, software platforms, and mobile applications.
This policy applies to:
- thehotelmate.co
- Hotelmate mobile applications
- Hotelmate powered by BookOne
- Direct booking hotelmates operated using BookOne
1. Who We Are
Hotelmate is a cloud-based hospitality technology platform developed and operated by CredenceSoft. We provide hotel management software, booking engines, CRM tools, and digital infrastructure for hospitality businesses worldwide.
For privacy-related inquiries: reservation@thehotelmate.co
2. Scope of This Policy
- A. Hotelmate visitors — browsing or submitting forms
- B. Customers — hotels using Hotelmate
- C. End users — guests using booking systems
3. Information We Collect
3.1 Information You Provide
Includes name, contact details, business info, subscriptions, and support interactions.
3.2 Automatically Collected Data
- IP address
- Device and OS
- Browser type
- Usage logs
- Cookies
3.3 Guest Data
Hotels may store guest information. Hotelmate acts as a data processor; the hotel is the controller.
4. How We Use Information
- Operate and provide services
- Manage billing
- Customer support
- Improve performance
- Prevent fraud
- Legal compliance
We do not sell personal data.
5. Cookies and Tracking
Cookies are used for functionality, analytics, and user preferences. Users can manage them via browser settings.
6. Mobile App Permissions
- Internet access
- Notifications
- Storage access
- Camera (optional)
7. Sharing of Information
We may share data with trusted providers such as cloud hosting, payment gateways, and analytics tools. All partners follow data protection standards.
8. International Data Transfers
Data may be processed globally with appropriate safeguards in place.
9. Data Retention
Data is retained while accounts are active or as required for compliance. Hotels control guest data retention.
10. Data Security
- HTTPS encryption
- Secure cloud infrastructure
- Access controls
- Monitoring systems
11. Your Rights
- Access your data
- Request correction
- Request deletion
- Export data
- Withdraw consent
Contact: reservation@thehotelmate.co
12. Children's Privacy
Services are not intended for users under 16. Any collected data will be deleted upon request.
13. Third-Party Links
We are not responsible for privacy practices of external websites.
14. Updates to This Policy
Policy updates will be posted with a revised "Last updated" date.
15. Contact Us
Hotelmate
Website: https://thehotelmate.co
Email: reservation@thehotelmate.co
