Return & Cancellation Conditions
1. Booking Confirmation:- All reservations made through HotelMate are considered confirmed only upon receipt of a booking confirmation.
- Cancellation policies are property-specific and may vary between different accommodations listed on HotelMate.
- Guests are advised to carefully review the cancellation terms associated with each property at the time of booking.
- Refund policies may vary between properties listed on HotelMate.
- Guests are encouraged to review the specific refund terms associated with each property at the time of booking.
- Refunds, when applicable, will be processed within business days from the date of cancellation, based on the individual property's policy.
- Refunds will be issued to the original payment method used for the reservation.
- Guests are encouraged to contact our customer service team at reservation@thehotelmate.co for assistance with cancellations or modifications.
- Guests are encouraged to review the specific refund terms associated with each property at the time of booking.
- HotelMate reserves the right to update this policy without prior notice. Guests are encouraged to review the policy periodically for any changes.
